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entitykenya@gmail.comClient Terms &
Conditions.
At Entity, we believe that successful projects are built on clear communication, transparency, and mutual understanding. These terms provide our clients with a clear guide on how we work.
Transparent & Structured Payments.
Our milestone-based payment model ensures alignment at every phase of development.
Initial Payment
Paid before work begins — covers resource allocation and project planning.
Development Milestone
Paid when the project reaches the agreed development milestone.
Final Payment
Paid before final delivery, production deployment, or project handover.
Complete Terms & Agreement Overview
Project Start & Details
Work begins once the project has been approved and the required initial payment has been received based on the agreed features and deliverables.
A 20% initial payment is required before development or project work begins. This payment allows Entity to allocate resources, begin project planning, and commence the agreed work.
Project Cost & Payment Terms
Our standard payment schedule is:
Payment schedules may be adjusted for specific projects where an alternative arrangement has been agreed upon in writing.
Maintenance and Support (Free First Month)
Following completion and delivery of the project, Entity provides one (1) month of complimentary maintenance and technical support.
- Bug fixes related to the agreed system
- Technical support & troubleshooting
- System monitoring & security updates
- General maintenance & performance monitoring
After the free first month, monthly maintenance continues at the agreed monthly rate payable in advance.
Project Scope & Additional Work
All work is based on agreed project requirements. Additional requests outside original scope will be communicated with cost and timeline estimates before proceeding.
- New features, pages, or modules
- Major design or functionality changes
- New third-party integrations or external systems
Client Responsibilities & Materials
To ensure timely project delivery, clients provide business info, content, brand assets, credentials, and API access.
Delays in providing required information or feedback may affect the project timeline.
Project Timelines
Entity makes reasonable efforts to complete work within estimated timelines, subject to client feedback, payments, and third-party services.
Approvals, Revisions & Payment Delays
Clients review designs and features during development. If a scheduled payment is delayed, work may be temporarily paused.
Final Delivery & Handover
Final project deployment, handover, and transfer of project deliverables occur upon full payment of the total project cost.
Intellectual Property & Confidentiality
Upon full payment, the client owns final project deliverables specifically developed for them. Pre-existing code frameworks remain Entity property. Confidential business info is strictly protected.
Agreement Signatures & Payment Summary
The full downloadable contract includes formal signature blocks for Entity and Client, along with a structured Payment Summary table.
Ready to start your project?
Now that you understand how we work, let's turn your vision into reality. Reach out and let's discuss your project.
Entity
Build. Scale. Evolve.
These Terms & Conditions are provided to ensure clarity, transparency, and a smooth working relationship between Entity and its clients.